Frequently Asked Questions (FAQs)
Ordering & Payment
Q: How do I place an order?
A: Browse our collections, select your desired items, and add them to your cart. Proceed to checkout, where you will be guided through the steps to enter your details and complete your purchase.
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer payment through PayPal for a secure and quick checkout.
Q: How will I know if my order has been confirmed?
A: You will receive an email confirmation immediately after your order has been successfully placed. Please check your spam or junk folder if you do not see it in your inbox.
Shipping & Delivery
Q: What are your shipping options and costs?
A: We offer several shipping options at checkout, including standard and express delivery. Shipping costs are calculated based on the destination and the size of your order.
Q: How long will it take to receive my order?
A: Delivery times vary depending on your location and the shipping method selected. Standard delivery typically takes between 3-7 business days. You will receive a tracking number once your order has been dispatched.
Q: Do you ship internationally?
A: Yes, we ship to many countries worldwide. Delivery times and costs will be calculated and displayed at checkout based on your shipping address.
Returns, Exchanges & Refunds
Q: What is your returns policy?
A: We want you to be completely happy with your purchase. If you are not satisfied, you may return most items within 30 days of delivery for a refund or exchange. Items must be unused and in their original packaging.
Q: How do I start a return or exchange?
A: Please visit our dedicated Returns Portal at crowngiftsco.com to initiate the process. You will need your order number and email address.
Q: How long does it take to process a refund?
A: Once we receive your returned item, please allow 5-7 business days for us to process it. Your refund will be credited back to your original payment method. The time it appears on your statement depends on your bank or card issuer.
Product & Care
Q: How can I care for my product to ensure it lasts?
A: Care instructions vary by product. Please refer to the specific care guide included with your item or the product description on our website for detailed information.
Q: What should I do if my item arrives damaged or faulty?
A: We are sorry to hear that. Please contact our customer service team immediately via our contact form, and we will resolve the issue for you as quickly as possible.
Website & Account
Q: How do I create an account?
A: You can create an account during the checkout process or by selecting “Create an Account” on our website. Having an account allows you to track your orders and save your details for faster shopping.
Q: I’ve forgotten my password. What should I do?
A: Click on the “Forgot Password” link on the login page. Enter your email address, and we will send you a link to reset your password.
Contact Us
Q: I have a question that isn’t answered here. How can I contact you?
A: For any other enquiries, please use our Contact Us form. Our customer service team will be happy to assist you and aims to respond within 48 hours during our business hours.