Returns

We want you to be completely satisfied with your purchase from our collection. If you need to return an item, please review our policy below.

Returns Policy

You have 30 days from the date of receiving your item to initiate a return. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. You must also include any tags, certificates, or original documentation that came with the product.

Non-Returnable Items

Please note that certain types of items cannot be returned. These include gift cards, items marked as final sale, and personalized or bespoke goods that were made specifically to your order.

Return Process

To start a return, please visit our online Returns Centre at crowngiftsco.com. You will need your order number and the email address used to place the order. There, you can initiate the process and receive instructions on how and where to send your package.

Once your return is received and inspected, we will send you an email to notify you. It will confirm the approval or rejection of your refund. Upon approval, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately through the Returns Centre at crowngiftsco.com. We will gladly cover the cost of return shipping for these items and will work to resolve the issue for you promptly.

For any other questions regarding your return, our comprehensive Help Centre at crowngiftsco.com is available to guide you. We thank you for your understanding and for choosing our collections.